App: OffShelf · Developer: Basheer Rjoub
Got a question, bug, or feature idea for OffShelf? You're in the right place. OffShelf is built and supported by one person, so replies come directly from me — usually within a few business days.
The fastest way to reach support is email. I read every message.
Email basheer20599@gmail.comSomething not working? Tell me your device, OS version, and what you were doing.
Report a bug →Got an idea that would make OffShelf better? I'd love to hear it.
Suggest a feature →Sign-in issues, syncing problems, or trouble with your shelf or sessions.
Get account help →Export your data, ask what's collected, or exercise your GDPR / CCPA rights.
Privacy request →You can delete your account and all of its data from inside the app — open Settings → Account → Delete account. If you can't sign in, see the account deletion page for the email-based option.
On the sign-in screen, tap Forgot password? and enter your email. You'll receive a reset link from Firebase. If it doesn't arrive, check your spam folder. Note: if you signed up with Google, you don't have a password — sign in with Google instead.
First, make sure notifications are enabled for OffShelf in your device's system settings. Then open Settings → Notifications inside the app and confirm the toggles you want are on. On iOS, the app asks for notification permission the first time you open it; if you said no, you'll need to enable it from system Settings.
Streaks reset when you skip a day without logging at least one completed session. The day boundary follows your device's local timezone. If you think your streak was reset by mistake, email me with the dates and I'll investigate.
OffShelf needs an internet connection to sync your shelf, sessions, and AI-generated content. Your in-progress session timer keeps running offline, but the session won't be saved until you reconnect.
Yes. There are no ads, no upsells, and no subscription traps.
For full details on what data OffShelf collects and how it's handled, see the OffShelf Privacy Policy and Terms of Service.
Response time: I aim to reply to support emails within 2–3 business days. Account-deletion requests are handled within 30 days, per the privacy policy.
Email basheer20599@gmail.com with as much detail as you can — screenshots, device model, OS version, and steps to reproduce all help me help you faster.